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Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us online or offline. Please take a moment to read it carefully.

1. Information We Collect

We collect personal data that you provide directly to us, such as:

  • Information you enter when completing forms on our website—this includes creating an account, making purchases, or requesting services.
  • Details you provide when you contact us via email or post (we may keep a record of this correspondence).
  • Information you share when reporting issues with our website or services.
  • Telephone conversations may be recorded for training purposes.
  • Transaction details relating to your purchases and the delivery of services.
  • Technical data such as browser type, operating system, IP address, pages visited, and click activity (used for analytics, marketing, and security).

2. How We Use Your Personal Data

We use your personal data to:

  • Set up and manage your account.
  • Handle customer service enquiries.
  • Process and fulfil your orders.
  • Deliver content in the most relevant and effective way.
  • Send information, offers, or updates about products or services (with your consent).
  • Meet contractual obligations.
  • Notify you of any changes to our services.
  • Conduct marketing and statistical analysis.

We will never sell your personal data to third parties.

3. Data Retention

We keep your personal information only as long as necessary for the purposes it was collected unless a longer period is required by law. For example:

  • Invoice and transaction records are retained for a minimum of 6 years, as required under UK law.
  • Other personal data may be retained for legal compliance, dispute resolution, and enforcement of agreements.

4. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Request a copy of the personal data we hold about you.
  • Request that we correct inaccurate or outdated data.
  • Request deletion of your personal data (“right to be forgotten”) where it is no longer necessary to keep it.
  • Object to your data being used for specific purposes (e.g., marketing).
  • Withdraw consent at any time if we are relying on it to process your data.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns: https://ico.org.uk/concerns/

Please note: In some cases, we may be legally obligated to retain your data.

5. Data Breaches

If a data breach occurs that may affect your personal data, we will notify you in line with GDPR requirements. A full report outlining any potential risks will also be provided.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Understand how our site is used (e.g., number of visits, popular pages).
  • Store your preferences and settings.
  • Speed up searches and navigation.
  • Recognise you when you return to our site.

We may also use cookies for remarketing purposes, showing you relevant ads based on your visit to our site. If you’re an existing customer, we may exclude you from certain ad campaigns.

Managing cookies:
You can adjust your browser settings to block or delete cookies. However, this may affect your ability to use some parts of our site

7. Third-Party Links

Our website may contain links to external websites (e.g., partners, affiliates). Please be aware that these sites have their own privacy policies, and we are not responsible for their practices. Always check their policies before sharing your personal data.

8. Changes to This Policy

We regularly review and update this Privacy Policy. Any changes will be published on this page. We recommend checking this page periodically to stay informed.