This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us online or offline. Please take a moment to read it carefully.

1. Information We Collect

We collect personal data that you provide directly to us, such as:

• Information you enter when completing forms on our website—this includes creating an account, making purchases, or requesting services.
• Details you provide when you contact us via email or post (we may keep a record of this correspondence).
• Information you share when reporting issues with our website or services.
• Telephone conversations may be recorded for training purposes.
• Transaction details relating to your purchases and the delivery of services.
• Technical data such as browser type, operating system, IP address, pages visited, and click activity (used for analytics, marketing, and security).

2. How We Use Your Personal Data

We use your personal data to:

• Set up and manage your account.
• Handle customer service enquiries.
• Process and fulfil your orders.
• Deliver content in the most relevant and effective way.
• Send information, offers, or updates about products or services (with your consent).
• Meet contractual obligations.
• Notify you of any changes to our services.
• Conduct marketing and statistical analysis.

We will never sell your personal data to third parties.

3. Data Retention

We keep your personal information only as long as necessary for the purposes it was collected unless a longer period is required by law. For example:

• Invoice and transaction records are retained for a minimum of 6 years, as required under UK law.
• Other personal data may be retained for legal compliance, dispute resolution, and enforcement of agreements.

4. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the right to:

• Request a copy of the personal data we hold about you.
• Request that we correct inaccurate or outdated data.
• Request deletion of your personal data (“right to be forgotten”) where it is no longer necessary to keep it.
• Object to your data being used for specific purposes (e.g., marketing).
• Withdraw consent at any time if we are relying on it to process your data.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns: https://ico.org.uk/concerns/

Please note: In some cases, we may be legally obligated to retain your data.

5. Data Breaches

If a data breach occurs that may affect your personal data, we will notify you in line with GDPR requirements. A full report outlining any potential risks will also be provided.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

• Understand how our site is used (e.g., number of visits, popular pages).
• Store your preferences and settings.
• Speed up searches and navigation.
• Recognise you when you return to our site.

We may also use cookies for remarketing purposes, showing you relevant ads based on your visit to our site. If you’re an existing customer, we may exclude you from certain ad campaigns.

Managing cookies:
You can adjust your browser settings to block or delete cookies. However, this may affect your ability to use some parts of our site

7. Third-Party Links

Our website may contain links to external websites (e.g., partners, affiliates). Please be aware that these sites have their own privacy policies, and we are not responsible for their practices. Always check their policies before sharing your personal data.

8. Changes to This Policy

We regularly review and update this Privacy Policy. Any changes will be published on this page. We recommend checking this page periodically to stay informed.

Terms and Conditions

At Mind Kind Escapes, we are committed to providing quality and exceptional care to support you on your journey towards well-being. The process involves thoughtful consideration, personalised plans, and careful scheduling to maximise the benefit of the services offered. 

Please read the following terms and conditions carefully as they outline booking, payment, and refund policies.

1. Services

Hypnotherapy and coaching services are provided to support personal and/or professional growth. These services are not a substitute for medical or psychological advice.

2. Consultation and Information Gathering

Upon initial contact, we engage in a comprehensive consultation process which may include communication via email, text, phone call, or face to face via Zoom. A tailored plan and thoughtful responses are provided to help you overcome your specific challenges. During this process you have a right to take time to consider what is being offered to you.

3. Bookings and Payments

Once you book a date for a session or course booking, you will be asked for payment. 
Payment must be made within 24 hours of booking confirmation.

If you wish to change a booking date, please do so no less than 3 days in advance or your session will be lost. 

If I must cancel or rearrange a session, I will give you the opportunity to switch to an alternative date or credit you against a future session.

4. Refund Policy

Due to the time spent on the consultation, information gathering, and planning process, there is a firm commitment to scheduling and appointments. Once you accept the payment agreement and make the payment, no refund will be made under any circumstances, including if you later decide not to proceed or feel you are not ready.

Accommodations will be made to change appointment dates where possible when genuine circumstances arise — however, a change of heart, avoidance, or delay in readiness does not warrant a refund.

5. Missed Appointments

If you miss an appointment:

• It can be rescheduled at your convenience for within the following 4 weeks.
• Further rescheduling will be at our discretion.
• Failure to uphold the rescheduled appointment without at least 48 hours’ notice may result in forfeiture of the session.
• It is the client’s responsibility, where sessions are missed, to remain in contact and complete sessions within a reasonable timeframe. If more than six months pass without communication or attendance, it will be assumed the programme is no longer required. The file will be closed, and any remaining sessions will be considered expired.

6. Client Responsibility in Therapy

Hypnotherapy is a collaborative process that relies on both the therapist and the client working together. 

Your commitment, openness, and active participation are vital to the success of the therapy. You are encouraged to be fully engaged in the process. 

If you book a session with me, I take it that you are committed to the process and engaged and committed to healing. 

As part of your hypnotherapy process, you will receive a personalised audio recording after your session. For best and lasting results, you are expected to listen to this recording daily for a minimum of 21 days. Please note that if you do not follow this guidance, the effectiveness of your results may be reduced.

Please ask if there is anything that you are not sure about.

7. Intellectual Property

All content, tools, and materials shared during coaching are the property of Mind Kind Escapes and may not be copied, distributed, or reused without permission.

8. Website Use

You agree not to use this website for unlawful purposes or to disrupt its function. We are not responsible for technical issues or third-party links.

9. Changes

We reserve the right to update these terms and will post any changes on this page.

10. Contact

If you have questions about these terms, contact us at:
To follow

11. Conclusion

We are committed to providing a nurturing and respectful environment for our clients. These terms and conditions reflect our dedication to ethical practice and the careful planning that goes into every client relationship. Please consider the T&Cs before committing to a session or programme ensuring the time is right for you

By engaging our services, you agree to these terms and conditions.
For any questions or concerns, please contact us direct.